Digital Transformation, Stemexe | read
The way we work is changing quickly.
So you might be asking yourself: Is Office software enough these days?
You’re in the right place. Today, we’ll look at how you can effectively utilize the right technology towards your company. (Hint: You need more than Office!)
First:
What we need to realize is that jobs never actually change. Instead, it’s how we do them that changes.
An excellent example of this is how things are documented in companies.
Verified information has been the basis of business since the early ages – contracts, minutes of meetings, and other documents. Unlike a normal, casual conversation, words are always recorded in one way or another in the corporate world.
One of the earliest examples of business documentation was discovered just this year. It was a customer complaint document that dated back more than 4000 years, meticulously carved into a stone tablet which must have taken hours and hours of work.
You can imagine how tedious that process must have been.
Fortunately, paper and ink made such corporate documentation much more comfortable. Typewriters and computers made business documentation much faster.
Ultimately, word processing software helped us make documents more accurate, presentable, and accessible. Since they came out, word processing tools, presentation applications, and digital spreadsheets became core to business productivity.
Companies began competing on creating software that would log and present data in a better way. The office was, as you know, the top suite of products on the market. Companies who produced office applications managed to generate billions annually from selling them.
It was only a few years ago when companies used to send all employees to Office training. Those employees who were more competent at Office had a clear edge over others. Companies believed that the only way to communicate was by using Office tools.
But this all changed when, in recent years, many web applications were introduced to the market, and information started flowing without the use of Office tools.
These applications began facilitating the presentation of communication, as well as automating processes. Companies started racing to automate processes and workflows as they became a measure of a business’s creativity.
And then came the smartphones. Smartphones further changed the data communication scene. Daily, massive transfers of data are managed through thousands of different mobile applications, and each one specialized in doing a specific job.
For example, WhatsApp is an application many companies use today to communicate internally and externally. That’s just one example of the numerous applications businesses use.
In short, just a decade ago, the vast majority of information was being exchanged through Office tools. Today? A fraction of this data is being communicated through the Office. This number, whatever it is, will continue to dwindle over the years until it reaches zero.
Which leads us to the question:
Is Office software enough these days?
That’s what we’ll look at next.
The office was the productivity tool for decades, yes. But now, in less than ten years, the way we are doing our jobs has changed (and is changing) swiftly. Companies now need more than Office to work efficiently and productively.
Your organization needs a mobile ecosystem to remain relevant. These mobile applications should address the new nature of jobs and the challenges that arise due to rapid changes in circumstances.
What do I mean by that?
It will become difficult for companies to survive, and thrive, without finding technologies to help them execute the job here below:
Team alignment
Competency building
Strategy & performance
Business automation
Opportunity management
Initiative and project management
Cash and profitability management
Business intelligence reporting
Artificial intelligence as consultants
These technologies should be mobile, as that has proven to be the preference and the best way to communicate effectively with most employees.
The best part?
These applications need to be extremely easy to set up (plug and play) and even easier to use.
Plus, artificial intelligence should be working in the background to do whatever remains and to help improve your systems. These tools will be a new way to collect and transform data.
Check about stemeXe nine smart applications
The above jobs will not change, but the tools to execute these jobs will continue to evolve very quickly. The days of having a suite of applications that will serve organizations for a decade and more are over.
The continuous change is a must. You probably will need to update your processes regularly.
And for this reason, we recommend hiring technology tools rather than buying them. Do not be afraid to change the technology, but make sure you are also utilizing the new technology’s ‘operator’ who will ensure you are using the latest tools efficiently and effectively.
That’s the best way to ensure that your company stays relevant and productive.
Remember the quote by scientist Carl Sagan, “Extinction is the rule. Survival is the exception.” Don’t go extinct with Office – find exceptional software to help you survive the technology evolution.
So:
Is Office software enough?
No, and now you know why.
Over to you:
Are ready to change and improve your organization productivity?
StemeXe is the number one organization which provides a complete solution that will digitally transform your organization with low cost and significantly high return. We offer the required team, applications, and processes to ensure achieving the desired results for the jobs mentioned above.
There you have it. That’s the simple process to digitalizing your company.
As you can see, you don’t need digital transformation consulting services that cost you both money and time.
Instead, you can get started today. Let us know in the comments below:
What’s the first job you would like to digitalize at your organization?
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Originally published Jan 29, 2019 9:17:10 AM, updated December 4, 2019
Topics: Digital Transformation Stemexe
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The Enterprise Digital Canvas is a comprehensive and structured blueprint of your Digital Enterprise. This article summarises learnings from effective Digital Workspace design for COVID-19 response, using the Digital Canvas model.
See how it works here:
Architecture Is The Foundation Digital Workspace
A successful workspace for recovery and growth requires you to have a 360-view of your operating capabilities. This is only possible by effectively leveraging The Digital Canvas (World’s leading framework for Digital Design).
For more information, visit our Partner Arqitek.
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We live in a time that is characterised by a major technology takeover, a time experiencing the 4th industrial revolution. Companies that want to survive and evolve must keep track of technology breakthroughs, because as we’ve come to know, technology can make or break a company’s success.
In light of that, it is imperative to always look forward in anticipation and not just wait for a trend to start “trending”. We have created a list of what we speculate to be the major technology trends of 2020 that everyone should keep an eye out for.
No matter how much technology advances, it is agreed that no single tool can replace humans. Most organisations out there are already familiar with automation, which involves automating simple tasks that require processes with predefined rules and structured data. The idea of HyperAutomation, on the other hand, involves a combination of tools that together result in the creation of an organisation’s digital twin, which allows for the automation of more complex work.
According to Gartner, combining robotic process automation, intelligent business management software, and AI enables organisations to visualise how functions, processes, and key performance indicators interact to drive value.
Allowing this digital twin to become an integral part of the HyperAutomation process as it provides real-time continuous intelligence about the organisation will enable more informed decision making. Successful automation involves several key factors: discover, analyse, design, automate, measure, monitor, & reassess.
An example of a tool that is designed based on these factors would be Exceed’s ESP.
While Blockchain was first developed back in 1991, it came to life with the introduction of Bitcoin in 2009. The idea of bitcoin mimics printed currency in the transactional sense, but instead of being regulated by a central bank or government, bitcoin is regulated by a network of computers. Blockchain is the protocol on which bitcoin is built.
In the simplest terms, Investopedia defines Blockchain as “a distributed, decentralised, public ledger”, which translates to digital information (blocks) that are stored in a public database (chain). While blockchain is beneficial in peer to peer transactions and small-scope projects, it remains immature for enterprise deployments due to technical issues.
However, market speculations anticipate it to be fully scalable by 2023. According to research conducted by Gartner, “true blockchain will have the potential to transform industries, and eventually the economy, as complementary technologies such as AI begin to integrate alongside blockchain.”
Can Machines Think?
AI involves designing “human-like” machines that are able to perform tasks requiring intelligence. Machines are built to mimic processes and tasks that involve recognition of images, speech, or patterns & decision making. Those processes include acquiring information and rules, using those rules to reach conclusions, & self-correction.
Unlike traditional coding, the computer creates instructions for itself using machine learning algorithms rather than having humans write those instructions. To demonstrate the effect of AI, take google translate for an example.
When it first went live, google translate used to have more than a million lines of code (human-created instructions). Currently, google translate has 500 lines of code due to machine learning. However, while it is expected to overtake every industry, one must understand its limitations.
Knowledge in AI comes from data, and for the machine to be accurate, it must read from accurate data. While businesses have been understanding what AI can and can't achieve for the past few years, it expected that the future points towards a time where machines are appointed not only all of the physical work, as they have done since the industrial revolution, but also the mental work involving planning, strategising, and making decisions.
Sources:
https://www.investopedia.com/terms/b/blockchain.asp
https://www.gartner.com/smarterwithgartner/gartner-top-10-strategic-technology-trends-for-2020/
https://www.simplilearn.com/top-technology-trends-and-jobs-article
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You see the end product but we’re bringing you closer to the people behind it !
Among our recent partnerships, we joined forces with Ubility.
To bring the service provider closer to YOU, we sat down with their CEO Khaled Dassouki, to gain firsthand insight on the things they do and the types of human capital profiles that drive their success.
Khaled is a Lebanese national with an engineering background and PhD in Artificial Intelligence & Security obtained at Université de Technologie de Troyes, France.
As a result of over 20 years in the field, Khaled decided to establish Ubility in France and build it on a base of Artificial Intelligence in Customer Experience, which was considered to be highly innovative as it was a niche field.
Khaled was quick to notice that there had been a shift in the way business was carried out, the shift had been made to be more customer-focused. With that came new challenges, the ease with which customers can connect with the business led to a huge influx of queries and requests for support, which was very time consuming, tedious, and required businesses to grow their customer support teams leading to higher costs.
While growing their teams did solve some challenges momentarily, organisations were quick to realise that the complexity and average time required to resolve customer challenges was growing which eventually led to dissatisfied customers. Not only that, customer service agents were quickly burning out as they were answering an ever-growing list of routine questions rather than helping solve complex problems and offering innovative solutions.
Taking all that into account, Ubility offered an AI-powered platform that learns from interactions between an organisation’s customers & their customer care team to enable quick suggestions of appropriate solutions that could solve a customer’s challenge in seconds rather than minutes.
In addition to that, Ubility also offers AI training for professionals in the IT industry, a sales chatbot that is based on a recommender system and knows the sales cycle, and AI Consultancy in which they are recruited to build and implement AI services in response to an assessment of an organisation’s processes.
Success Story
Ubility was commissioned by a Telecom operator in the gulf to assess and analyse their IT processes. After a thorough analysis done by their team of experts, it was concluded that a huge portion of their IT processes had an opportunity for automation.
After studying the best ways in which they could automate their processes, they determined that incorporating AI would allow the elimination of a manual process by looking at historical data. Instead of their operational costs raking up to 50,000 USD a month, they were now cut by 80% to be only 10,000 USD.
Intrigued and want to learn more?
The Enterprise Digital Canvas is a comprehensive and structured blueprint of your Digital Enterprise. This article summarises learnings from effective Digital Workspace design for COVID-19 response, using the Digital Canvas model.
See how it works here:
We live in a time that is characterised by a major technology takeover, a time experiencing the 4th industrial revolution. Companies that want to survive and evolve must keep track of technology breakthroughs, because as we’ve come to know, technology can make or break a company’s success.
You see the end product but we’re bringing you closer to the people behind it !